#Meeter greeter bank upgrade#
#Meeter greeter bank full#

« Expertise»: the branch team formed with the involvement of top managers of the bank consists of the best specialists with substantial experience obtained in Credit Agricole and beyond.

#Meeter greeter bank full#

« Confidentiality»: dedicated separate meeting rooms for consultations ensure full confidentiality to the customers. «Proactive approach, convenience and comfort»: the customer does not have to neither navigate nor wait in line for a manager in order to get a product or service since managers are able to provide clients with necessary consultation and perform quick transactions in any convenient zone thanks to the laptops usage. That is why there is no traditional separation of zones for PI and corporate customers servicing in the new model branch. has sufficient expertise to provide basic services to customers of any segment. «Personalized service»: each client has personal manager to provide him with full range of services and consultations. Principles underlying the concept of the new model branch The meeter-greeter will assist new arrivals in choosing the necessary manager to address any issue or receive required service or advice. It is so simple, but it changes the nature of the relationship between customer and bank».

In the new model branch our staff will meet every customer.

«We want to change the classical approach to space arrangement and functionality of bank branches, where the customer often appears to be lost, going from desk to desk and asking for help, - Galyna Zhukova, Member of the Management Board of Credit Agricole Bank responsible for retail business, network and digital said.

#Meeter greeter bank upgrade#

Launching of the nationwide process of sales network upgrade is witness to understanding and commitment of the bank to keep pace with the changing needs of Ukraine’s growing affluent clientele. The bank defined the deepening of relations with selected customer segments to be its priority along with digital transformation and innovation through creation of digital branches. Customers are proposed a fresh approach to servicing clients due to its special zoning and the way everything is organized inside and also innovations concerning both the range of services and workflow arrangement. The concept of the new model branch rests upon the customers’ needs and wishes since it was developed following the research carried out for this purpose. This branch became the second in a process of modernization and globalization, which will involve upgrades and innovations at branches all over Ukraine.Įarlier, the first flagship renewed branch was presented at the beginning June this year, it is located in Podil, at 25 Sahaidachnoho Str.

Credit Agricole Bank presented next renewed model branch on the left bank of the Kyiv, in 4 Raisa Okipna Str.